“One of the most sincere forms of respect is actually listening to what another needs to say.” – Bryant McGill
My brief foray into podcasting has taught me something about listening. I tuned in to the podcast I did with playwright and friend, Jack Canfora, about his play Step 9 that was just released as a theatrical podcast. As the podcast played, I heard things that I didn’t remember from the conversation. And it wasn’t that I forgot, it was that I never caught some particular details.
This surprised me because recording a podcast conversation is about as ideal of a situation for listening as I can imagine. I was at home by myself, no distracting music (or family members), my email was turned off and I’d done the work to get myself completely comfortable before the conversation began. I was in a space of complete focus on listening and having a conversation.
The biggest lapse that struck me was in a part of our conversation when Jack was moving his computer. We recorded the podcast on a video call so my visual field changed as he changed spots. There isn’t any break in our dialogue but that little disturbance was enough so that I caught the major drift of what was happening but not the undertones.
Here’s my take-away – we never listen as well as we think we do. And since very few of our conversations are recorded, we don’t have the chance to go back and understand what we missed (and thank goodness – that would be time consuming!).
And if we’re talking and someone is looking us in the eye and nodding, they still might not be getting it all. Especially if there is ANYTHING in the environment to distract them.
This brings to mind the classic experiment on selective attention where researchers asked people to count how many times people in the white shirts passed the basketball to each other. And then asked if the people that had watch the video if they spotted anything unusual that happened in the background. The finding was that many miss the other things happening in and around the action.
Some of the best wisdom I’ve heard about speaking and listening is from author Paula Underwood Spencer, “If you want to be truly understood, you need to say everything three times, in three different ways. Once for each ear…and once for the heart.“
If we assume we get it all the first time it’s said we’re probably wrong. I know because I recently heard myself on a podcast.
Surprised By Joy 