WordPress Help

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“Serenity comes when you trade expectations for acceptance.” – Buddha

Last week when I was writing about WordPress data, I couldn’t find the answer to why emails of posts from my blog include a “like” link at the bottom but emails from other blogs like the posts I write for the Pointless Overthinking blog for don’t have the “like” link – just the “comment” link.

I did my due diligence trying to find the answer by googling the question and by searching the WordPress FAQs and knowledge base but there was nothing there that I could find. So I used the contact us function provided by WordPress.

It took a back and forth but they answered my question:

Thanks for sharing the screenshots!

It seems that this is a known bug, however, the reason why it affects pointlessoverthinking.com and not your other one is that it only occurs on sites with the Business, Pro, and eCommerce plans.

Our developers are already aware of this but are backed up with other areas requiring their urgent attention. I will mention your case to them but we cannot guarantee a fix for this anytime soon.

So, I have an answer. It makes me rethink wanting to upgrade to a plan other than my free one. I’m glad they are working on urgent issues but this has been happening for at least 3-4 months, possibly more so I hope it’s working its way up the queue.

But it was a good lesson that WordPress does respond to its users on questions that you can’t find the answer to anywhere else!

(featured photo from Pexels)

20 thoughts on “WordPress Help”

  2. This happens on all kinds of sites that aren’t business sites, and it’s been the case for far longer than a few months. I don’t think they’re working too hard on it! All this time I assumed that the blog “owner” had set it this way on purpose in the hopes of attracting more comments!

    Liked by 3 people

    1. That’s exactly what I thought too, Jane! Until I tried to find the setting that might control it and nothing made sense. Interesting that it’s been an issue for longer than I thought. You must be right – they aren’t working too hard on it.

      Liked by 2 people

  4. Wow – that adds a little more flavor to the search. Holy cow – that’s 5 years. Thanks for that link and info, Ashley. Happy Friday!

    Like

  5. I’ve contacted them several times, and they are patient with the likes of non-techie me and my problems—but like calling for computer help, one must gird the loins in preparation. Sometimes it takes some ‘splainin’ Lucy, but they come through in the end. I always pity the poor soul who gets me on the chat. 🙂

    Liked by 2 people

  6. I will say WP customer support is pretty attentive! They might not always be able to resolve your issue, but by golly, they let you know they’re trying their darnedest!

    Liked by 1 person

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